SHIPPING RATES:

INTERNATIONAL ORDERS OVER $200 USD	FREE	5-10 BUSINESS DAYS
INTERNATIONAL	$20 USD	5-10 BUSINESS DAYS
DOMESTIC (U.S. & CAN) ORDERS OVER $200 USD	FREE	3-7 BUSINESS DAYS
DOMESTIC (U.S. & CAN)	$20 USD	3-7 BUSINESS DAYS

 

ORDER PROCESSING: DURING PRODUCT LAUNCHES, RESTOCKS, US AND CANADIAN (ORDERS TO CANADA) HOLIDAYS AND PROMOTIONAL PERIODS, PLEASE ALLOW UP TO 1-2 WEEKS FOR ORDER PROCESSING DUE TO EXTREMELY HIGH ORDER VOLUME.

 

HOLIDAY SHIPPING SCHEDULE

ORDER BY THE FOLLOWING DATES TO ENSURE THE BEST CHANCE OF DELIVERY BEFORE CHRISTMAS:

UNITED STATES & CANADA - DECEMBER 11

AUSTRALIA - DECEMBER 8

FRANCE - DECEMBER 11

MEXICO - DECEMBER 7

UNITED KINGDOM - DECEMBER 11

ALL OTHER COUNTRIES - DECEMBER 7

 

WHERE DO YOU SHIP?

WE SHIP WORLDWIDE. PLEASE HAVE A LOOK AT SHIPPING RATES AND TAXES DERIVED FROM YOUR ORDER FOR GEOGRAPHICAL SPECIFICS. IF YOUR LOCAL CURRENCY IS UNAVAILABLE PLEASE SEND US A MESSAGE.

BY PLACING AN ORDER WITH US, YOU AUTHORIZE US OR OUR DESIGNEE TO FACILITATE SHIPMENT TO YOUR ADDRESS OUTSIDE CANADA &. THE UNITED STATES. YOU ALSO ACKNOWLEDGE THAT, PURSUANT TO THE CUSTOMS LAWS OF YOUR PLACE OF DELIVERY, THE SHIPMENT MAY INCUR DUTIES AND IMPORT TAXES UPON DELIVERY. THIS CHARGE IS DETERMINED BY YOUR LOCAL CUSTOMS AUTHORITY. PAYMENT OF THESE MAY BE NECESSARY TO RELEASE YOUR ORDER FROM CUSTOMS. FOR MORE INFORMATION, PLEASE CONSULT YOUR LOCAL CUSTOMS OFFICE.

 

DO I HAVE TO PAY DUTIES AND TAXES TO PICK UP MY PRODUCT?

IF YOUR COUNTRY IS SUBJECT TO IMPORT DUTIES, THESE DUTIES CAN BE PAID AT TIME OF CHECKOUT. APPLICABLE TAXES ARE DUE AT CHECKOUT AND IN SPECIFIC LOCATIONS TAXES MAY BE INCLUDED IN THE FINAL PRICE. PLEASE PROCEED TO CHECKOUT FOR EXACT RATES FOR YOUR COUNTRY.

 

HOW LONG UNTIL MY ORDER SHIPS?

ORDERS TYPICALLY TAKE 1-3 BUSINESS DAYS TO PROCESS BEFORE SHIPPING. DURING LAUNCHES, PROMOTIONS OR OTHER PEAK TIMES IT MAY TAKE US SEVERAL WEEKS TO SHIP ORDERS DUE TO VERY HIGH DEMAND. ALTHOUGH WE DO NOT ANTICIPATE ANY ISSUES, ALL ORDERS ARE STILL SUBJECT TO DELAYS DUE TO INCLEMENT WEATHER, COVID-19 RESTRICTIONS AND OTHER GENERAL DELAYS. FOR ORDERS PLACED ON THE NIGHT OF A DROP PLEASE ALLOW ADDITIONAL TIME FOR THE ORDER TO PROCESS AND SHIP.

 

WHAT IF THERE IS AN ERROR ON MY SHIPPING ADDRESS?

PLEASE BE SURE TO DOUBLE CHECK ALL INFORMATION BEFORE CHECKING OUT TO ENSURE A QUICK SHIPPING PROCESS AND PROVIDE YOUR ORDER NUMBER AND CORRECTED INFORMATION TO CS@NOCTA.COM. IF YOU NOTICE AN ERROR, CONTACT CUSTOMER SERVICE IMMEDIATELY. WE CANNOT UPDATED ADDRESS OR SHIPPING AFTER FULFILLMENT HAS OCCURRED. 

 

HOW CAN I TRACK MY ORDER?

ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH CORRESPONDING TRACKING INFORMATION. THESE EMAILS CONTAIN THE MOST UP-TO-DATE INFORMATION REGARDING YOUR ORDER.

 

WHAT IF MY PACKAGE IS LOST?

IF YOU PURCHASED ROUTE SHIPPING INSURANCE: IF YOUR ORDER IS MISSING IN TRANSIT OR HAS BEEN MARKED AS DELIVERED (AND YOU DIDN’T RECEIVE IT) REACH OUT TO ROUTE DIRECTLY REGARDING YOUR ORDER. WE HIGHLY RECOMMEND DOING WITHIN 14 DAYS POST DELIVERY. THEY WILL COORDINATE REFUNDING OR RE-SHIPPING YOUR ORDER. TO FILE A CLAIM WITH ROUTE CLICK HERE. HAVE YOUR ORDER INFORMATION READY AND THEY WILL BE ABLE TO ASSIST YOU DIRECTLY.

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IF YOU DID NOT PURCHASE ROUTE SHIPPING INSURANCE: IF YOUR PACKAGE HAS GONE MISSING IN TRANSIT OR HAS BEEN MARKED AS DELIVERED, WE ARE NOT RESPONSIBLE OR LIABLE FOR THE MISSING MAIL. WE HIGHLY RECOMMEND GETTING ROUTE INSURANCE AND MAKING SURE YOUR PACKAGE IS BEING DELIVERED TO A LOCATION YOU TRUST. IF YOUR PACKAGE WAS MARKED AS DELIVERED BUT YOU DON’T HAVE IT WE RECOMMEND CONTACTING THE CARRIER, ASKING A NEIGHBOR OR STOPPING BY THE CARRIER’S NEAREST OFFICE TO SEE IF THE PACKAGE IS BEING HELD.

 

HOW DO I CANCEL MY ORDER?

ONCE AN ORDER IS SUBMITTED, WE CANNOT CANCEL OR MODIFY IT.

 

HOW DO I RETURN PRODUCT, GET AN EXCHANGE OR GET A REFUND?

ALL SALES ARE FINAL. IN THE CASE OF DAMAGED OR INCORRECT GOODS RECEIVED, PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY TO REVIEW AND RESOLVE.

PLEASE MAKE INQUIRIES ON DAMAGED OR INCORRECT GOODS WITHIN 7 DAYS OF THE DELIVERY DATE. NO INQUIRIES WILL BE ACCEPTED BEYOND THE 7 DAY PERIOD.

 

WHAT IF SOMETHING IS OUT OF STOCK?

STAY TUNED ON OUR SOCIAL MEDIA CHANNELS  AND SUBSCRIBE FOR A RESTOCK ON THE PRODUCT PAGE IN CASE WE BRING IT BACK.

  

WHAT ARE YOUR BUSINESS HOURS? 

WE CAN BE REACHED 9AM-5PM PST (MONDAY-FRIDAY) EXCLUDING U.S. HOLIDAYS.

 

WHERE CAN I BUY NOCTA PRODUCTS?

NOCTA.COM and Nike.com

 

DO YOU OFFER GIFT CARDS?

AT THIS TIME WE DO NOT OFFER GIFT CARDS.

 

HOW DO I GET A DISCOUNT?

SIGN UP FOR OUR NEWSLETTER TO BE THE FIRST TO KNOW ABOUT LIMITED-TIME SALES OR PROMOTIONS. 

 

IF I SIGNED UP FOR THE WAITLIST HOW WILL I BE NOTIFIED?

KEEP AN EYE ON YOUR EMAIL INBOX AND ON SOCIAL MEDIA. IF WE DECIDE TO RESTOCK AN ITEM THAT IS HOW YOU’LL BE ALERTED.

 

WHICH PAYMENT METHODS DO YOU ACCEPT?

IN THE U.S. AND CANADA WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, JCB, DINER’S CLUB, SHOPIFY PAY, APPLE PAY, AND GOOGLE PAY. FOR ALL COUNTRIES OUTSIDE OF U.S. AND CANADA WE OFFER VARIOUS LOCAL PAYMENT TYPES AND METHODS TAILORED TO YOUR COUNTRY. THESE METHODS ARE SUBJECT TO CHANGE - FOR AN UP-TO-DATE LIST PLEASE PROCEED TO CHECKOUT.

 

DO YOU OFFER BUY NOW PAY LATER SOLUTIONS?

AFTERPAY COMING SOON!

 

WHICH CURRENCIES CAN I SHOP IN?

WE CURRENTLY OFFER USD, CAD, AUD, GBP, EUROS, AND MORE THAN A DOZEN OTHER CURRENCIES.

 

DO THE PHOTOS ON YOUR SITE MATCH THE PRODUCT EXACTLY?

WE DO OUR BEST TO MATCH THE DIGITAL VERSION OF THE PRODUCT SEEN ON SITE TO THE PHYSICAL PRODUCTS IN REAL LIFE. DUE TO SCREEN SETTINGS, LIGHTING CONDITIONS, DYE LOT VARIATIONS AND SEVERAL OTHER VARIABLES WE CANNOT GUARANTEE THE PHOTOS MATCH THE WEBSITE.

WHAT IF I HAVE MORE QUESTIONS?

PLEASE REACH OUT TO CUSTOMER SERVICE CS@NOCTA.COM FOR ANY FURTHER QUESTIONS.