SHIPPING QUESTIONS

We will be providing the following options:

 

USPS PRIORITY  DOMESTIC 1-3 DAYS
UPS GROUND  DOMESTIC 5-7 DAYS
UPS MAIL INNOVATIONS GROUND  INTERNATIONAL 4-8 DAYS

 

*Please note, although we do not anticipate any issues, all orders are still subject to delays due to inclement weather, COVID-19 restrictions and other general delays- especially during the holiday season. We will ensure your package is sent out in time but once the package leaves our facility, it falls under the liability of the courier and can be subject to issues that are out of our control- you will need to contact the according shipping service for updates on any delays or shipping errors.

 

WILL MY ORDER ARRIVE IN TIME FOR CHRISTMAS?

We do not guarantee that your order will arrive in time for Christmas. USPS Priority Domestic is our fastest shipping method for Domestic only orders, subject to carrier Holiday delays. 

*Please note, although we do not anticipate any issues, all orders are still subject to delays due to inclement weather, COVID-19 restrictions and other general delays- especially during the holiday season. We will ensure your package is sent out in time but once the package leaves our facility, it falls under the liability of the courier and can be subject to issues that are out of our control- you will need to contact the according shipping service for updates on any delays or shipping errors.

 

WHAT IF MY PACKAGE IS LOST?

Although we do not anticipate any issues, all orders are still subject to delays due to inclement weather, COVID-19 restrictions and other general delays- especially during the holiday season. We will ensure your package is sent out in time but once the package leaves our facility, it falls under the liability of the courier and can be subject to issues that are out of our control- you will need to contact the according shipping service for updates on any delays or shipping errors. 

*Please note that UPS Mail Innovations utilizes the services of the post office and you will not be able to file a claim against UPS for any lost or damaged items with this service.

 

WHAT IF THERE IS AN ERROR ON MY SHIPPING ADDRESS?

Shipping addresses cannot be changed once orders are processed in our system. Please be sure to double check all information before checking out to ensure a quick shipping process. If you notice an error, please contact customer service immediately so we can try to fix any errors. 

 

HOW CAN I TRACK MY ORDER?

Once your package has shipped, you will receive an email with corresponding tracking information. Please be sure to double check all information, including email, before checking out to ensure a quick shipping process. If you do not receive a confirmation email within 24 hours please reach out to customer service to ensure your order has been processed. 

 

WHAT IS THE REFUND POLICY?

ALL SALES ARE FINAL. ONCE AN ORDER IS SUBMITTED, WE CANNOT CANCEL OR MODIFY A SHIPMENT. IN THE CASE OF DAMAGED OR INCORRECT GOODS RECEIVED, PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY TO REVIEW AND RESOLVE. 

 

WHAT IF I HAVE MORE QUESTIONS?

Please reach out to customer service cs@nocta.com for any further questions.

 

WHAT IF SOMETHING IS OUT OF STOCK?

Stay tuned on our social media channels for any future restock announcements and further drops.